3SLive customer portal releases flexibility to offer your customers always on and available information about your business and how you are doing business with them.
Give your customers more accessibility to log / track ticket issues, complaints or case flow, review documents / correspondence, print copy invoices and change customer account information.
Features
- Email / website submission capability of cases and questions with auto response
- Email replies logged by case / ticket and allocated to customer account correspondence
- Online web driven access for your customers to review their account history
- Easy to use and available 24/7
- View paid / unpaid invoices and part payments against invoices
- Review key documents and correspondence
- Amend and update personal information in line with the Data Protection Act.
Benefits
- Clearly measure your response service levels at departmental or individual / staff level.
- Auto update requests by email – customers can email 3SLive for an automated delivery of a progress report by in return in email HTML / Excel format, on demand and real time
- Giving your customers access to key information that you hold about them and how you do business with them
- Full audit history of activity since your business relationship started with your customer.
